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Shipping Policy

All orders of $399+ ship free this month. Orders totaling less than $399 ship for the rate shown during checkout.

All non-preorder items are shipped out within 2 business days, and should deliver within 3-7 business days from the point of ordering. We try our best to keep our product pages up-to-date so you have a general idea of timeframes before ordering. We will do our best to notify you if shipping takes longer than expected.

We will email you a receipt when you place your order and will email you again when your item(s) have shipped and tracking info is available. Please note that on occasion the freight carrier will contact you to schedule the delivery before we've even been provided with a tracking number to pass on to you. We reserve the right to use any shipping carrier.

 

Freight Delivery Information

Appliances are big enough that most must ship via LTL carrier (aka freight). If you are having your product(s) shipped to a residential address and a 50' truck cannot access your driveway, the shipper assumes no liability. It will be your responsibility to schedule an appointment with the shipping company to either pick it up at the terminal or meet the truck to transfer the product(s). If this sounds like your situation, note it in the comments that you wish to pick it up at the terminal.

Upon delivery, you must be present to inspect the package for damages. If there is damages to the outer packaging, you must note this when you sign for the delivery. Signing the delivery receipt without noting any damages waives your right to any replacements or refunds due to shipping damage.

SHIPMENTS OUTSIDE THE CONTIGUOUS USA

The only "outlying USA" locations we currently ship to are Hawaii, Alaska, and Puerto Rico. The shipping cost to each of these locations will be listed in our live checkout system. If no shipping quote is provided for your address during checkout, you can contact us for a custom quote.

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